100l5's Privacy Policy

1. Introduction

100l5 is a safe and trusted online gaming platform. We place the highest importance on the privacy of our users. This privacy policy will inform you how 100l5 collects your personal information, how that information is stored and processed, and in what circumstances it is used.

By using our website, you are agreeing to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services or contact us.

This policy has been prepared in accordance with the laws of Bangladesh and prevailing data protection standards. 100l5 is committed to maintaining the security and privacy of its users' information at all times.

2. Types of Information Collected

100l5 may collect the following categories of information in order to operate its services properly:

2.1 Identity Information

• Full name and date of birth
• Email address
• Mobile number
• National ID or passport number (for verification purposes)
• Residential address

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Activity-Related Information

• Gaming history and betting patterns
• Login and logout times on the site
• Favourite games and betting categories
• Session duration and frequency

2.4 Technical Information

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Referral source and page visit data

3. Methods of Data Collection

100l5 collects user information through various methods. The main methods are described below:

3.1 Directly Provided Information

When you open an account on our platform, verify your identity, or contact our support team, you directly provide us with information. This information is collected only with your consent.

3.2 Automatic Collection

Some information is collected automatically when you visit our site — for example, your device's IP address, browser information, and session data through cookies. This information is primarily used to ensure the security of the site and to improve the user experience.

3.3 Through Third Parties

During payment processing, we receive transaction confirmation information from our approved payment partners (bKash, Nagad, Rocket, and Upay). However, full credentials for these payment accounts are never stored on our servers.

4. Purpose of Data Use

100l5 uses collected information only for the following legitimate purposes:

4.1 Service Delivery & Account Management

• Creating, managing, and verifying user accounts
• Processing and confirming financial transactions
• Providing bonuses and promotional offers
• Managing VIP and rewards programmes

4.2 Security & Fraud Prevention

• Preventing unauthorised access to accounts
• Detecting suspicious transactions or activity
• Completing necessary verification to prevent money laundering and fraud

4.3 Service Improvement & Personalisation

• Customising the gaming experience according to user preferences
• Analysing and improving platform performance
• Delivering relevant promotional information

4.4 Customer Support

• Providing assistance via live chat and email
• Resolving complaints and requests
• Sending account-related notifications

4.5 Responsible Gaming

Analysing users' gaming patterns to identify potentially risky behaviour and, where necessary, providing the option to set limits is part of our responsible gaming policy.

5. Data Storage & Protection

100l5 has adopted industry-standard security measures to ensure the safety of your information. We use SSL (Secure Socket Layer) encryption technology, which keeps all data transmitted between your browser and our servers secure.

5.1 Technical Security Measures

• 256-bit SSL encryption technology
• Firewall and intrusion detection systems
• Regular security audits and risk assessments
• Data storage in secure data centres
• Two-factor authentication (where applicable)

5.2 Administrative Safeguards

• Access to personal information restricted to authorised staff only
• Regular data protection training for staff
• Staff obligations enforced through strict confidentiality agreements

5.3 Data Retention Period

Your personal information is retained only for as long as necessary to fulfil the purposes described in this policy, or for as long as required to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period due to regulatory requirements.

6. Sharing Data with Third Parties

100l5 does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Our approved payment partners (bKash, Nagad, Rocket, Upay) and technology service providers may receive necessary information on a limited basis — only to deliver their specific services. All such partners operate under strict confidentiality agreements with us.

6.2 Legal Obligations

It is our legal responsibility to provide specific information to authorities on the basis of court orders, government directives, or other legal requirements.

6.3 Fraud Prevention

Information may be shared with relevant authorities as needed to prevent fraud, money laundering, or other illegal activity.

6.4 Business Transfers

In the event of a business merger, acquisition, or other corporate change, user information may be transferred to the relevant new party. In such cases, this privacy policy will remain unchanged.

7. Cookie Policy

The 100l5 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help remember your preferences and session information.

7.1 Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Remember your language preferences, display settings, and similar choices.
• Analytics Cookies: Help measure site performance and analyse user behaviour.

7.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may limit the functionality of the site and may prevent you from logging in properly.

8. Your Rights

100l5 respects your rights regarding your information. You have the following rights:

8.1 Right to Access

Contact our support team to find out what information we hold about you. We will provide you with a detailed report within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting us directly.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications. If you contact us, we will act according to your preference.

8.5 Right to Data Portability

You may request a copy of the data you have provided in a structured, machine-readable format. Our support team will assist you with this.

9. Protection of Minors

100l5 is a responsible gaming platform. Our services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

During the account verification process, we take steps to confirm age. If a user registers by providing an incorrect age and this is proven, the relevant account and all collected information will be deleted immediately.

If you believe a minor is operating an account on our platform, please notify our support team immediately.

10. Changes to the Policy

100l5 may update this privacy policy from time to time. If there are any significant changes to the policy, we will inform you in the following ways:

• By publishing a notice on the main page of the website
• By sending a notification to your registered email
• Through an update notification when you log in to your account

If you continue using our services after changes have been made, you will be considered to have consented to the updated policy. It is therefore recommended that you review this page periodically.

The current version of this policy was updated in January 2026 and is effective from the date of publication.

11. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. 100l5's support team is able to assist in both Bengali and English.